Complaints & Dispute Resolution

By placing an order through this website, the customer enters into an Agreement to Purchase with USA Dried Flowers.

This Agreement shall be governed by and construed in accordance with English law.

Each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales.

PLEASE NOTE: We try to uphold exceptional customer service and avoid disputes by working directly with the customer wherever possible, so please contact us first via email or the contact us form, should you have any questions or complaints about any order. Please provide evidence for all complaints to ensure a smooth process.

We always aim to reply to all emails within 24 hours.